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  #1  
Old February 23rd, 2010, 00:03
MSES MSES is offline
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Join Date: Nov 2008
Location: Sydney
Posts: 10
Default Insight Installer
Thought it was time for insight installer...................

As I log onto Insight I recive error:
Unable to connect to the Insight Database Server

When I click on the "Insight Installer Database Tool"
it has a tick next to "Stop Database"
when I tick "Start database" nothing seems to happen

Insight Log Viewer show the following every 3 minutes
Can not open database. DSN=InnerRangeInsightInst from getdb in sql factoryCan not open database. DSN=InnerRangeInsightInst Exception

When I restart my laptop the following error occures before windows login
SQL Server
Your SQL Server Installation is either corupted or has been tampered with (Error getting instance ID from name.) Please uninstall then rerun setup to correct this problem.

Win XP Pro SP3

I am in no hurry to delete database as my toshiba phone system software uses this database also.

Please help if you can

Thanks
Mark
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  #2  
Old February 23rd, 2010, 10:23
Haioken Haioken is offline
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Join Date: Dec 2008
Location: Frankston, Vic.
Posts: 10
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Hi Mark,

It appears that the insight installer database instance has failed to install.
You can download the 'Insight into insight' tool from the App notes forum, which may give you some insight into what's going on.

I would start off trying to create a new database instance, ising the IRDBScriptSQL.exe file, (Found in "C:\Program Files\Inner Range\Insight Installer") ticking the first and third tickboxes - Install new instance, Specify a name.

Failing that, I would try and uninstall all IR related database instances, then reinstalling insight from scratch. You can remove the IR database instances by selecting 'Microsoft SQL Server 2005' from the add/remove programs window, ticking 'Remove SQL server 2005 instance components', selecting the appropriate instance, then clicking 'next'.

Hope this has been of some use to you.

Regards,

Hayden.
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  #3  
Old March 10th, 2010, 07:45
MSES MSES is offline
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Join Date: Nov 2008
Location: Sydney
Posts: 10
Default
Thanks for your help.
Eventually got serious... reloaded laptop from scratch!!
Only forgot to backup a couple of things!!

Insight Installer now working fine.

Thank you very much.

Mark
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  #4  
Old July 3rd, 2010, 08:37
MSES MSES is offline
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Join Date: Nov 2008
Location: Sydney
Posts: 10
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I'm trying to Export / Import User Data.
When I export all I get is "ÿþ" in field A1.
What have I done wrong this time??

Thanks
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  #5  
Old July 3rd, 2010, 20:36
shadow shadow is offline
Central Station Manager
  
Join Date: Nov 2008
Location: Sydney
Posts: 196
Angry
Well i got a call from one of my remote clients to delete a card as the person had been sacked and had not returned their card but it looks like my Insight Installer has ******* expired !!!!!

But i think i missed a few years ( i don't remember being in a coma ) now that its 3/2012 - see attached.

This expiry is a right royal pain in the A$$ as i had to drive from Sydney to Nowra to delete one card. 2hours travel time there, 5min on site and 2hours travel time back. All this time and money i'm out of pocket.

In this day and age it is not good enough we need this software to support clients i could be wrong but i don't know of any other system out there that the installer software expires.

If you are going to have software expire then some process has to be put in place for 24/7 renewal as a security system is not just monday to friday (i can understand initial registration being M-F but renewals could be automated)

In short NOT HAPPY JAN !!!!
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File Type: pdf Insight.pdf (7.4 KB, 31 views)
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  #6  
Old July 5th, 2010, 09:32
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stargaze stargaze is offline
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Join Date: Nov 2008
Posts: 2
Angry
yes this needs to be fixed im in the same boat to
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  #7  
Old July 5th, 2010, 19:46
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RTFM RTFM is offline
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Join Date: Nov 2008
Location: Melbourne
Posts: 71
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Shadow, I suspect that your Insight serial number has changed from your initial installation.
Doing certain things to your computer may change the unique installation generated serial which will require re-registration of your Insight software.
You may also need to re-activate other software. eg Windows or Office etc...
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  #8  
Old July 5th, 2010, 22:49
shadow shadow is offline
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Join Date: Nov 2008
Location: Sydney
Posts: 196
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Quote:
Originally Posted by RTFM View Post
Shadow, I suspect that your Insight serial number has changed from your initial installation.
Doing certain things to your computer may change the unique installation generated serial which will require re-registration of your Insight software.
Nope, no hardware changes & no time date changes.

This is a commercial server running MS Server 2003 enterprise edition SP2. This server is dedicated for insight installer.

Got a new Lic Key from CSD and it made no difference exect it said expired 6/2012.

Shut down and reset machine - no difference.

Shut down and install updates - fixed problem (updates where
the weekly updates not a Service Pack)

re-entered original Lic Key and tested all working ok

so it looks like the updates where stuffing something up !!!!

Quote:
Originally Posted by RTFM View Post
You may also need to re-activate other software. eg Windows or Office etc...
Yes but i don't need to re-activate any other security system programming software and you can re-activate Windows or Office 24/7 in an automated process that takes less than 5mins.
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  #9  
Old July 6th, 2010, 19:12
Privatteer Privatteer is offline
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Join Date: Nov 2008
Posts: 73
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Can anyone give any suggestions for how to solve IRPnlServerInst.exe chewing up 300000K of mem and continually writing to the hard drive after having closed down Insight installer?
Vista.

Left it running 2 hours and still was going. Can force it closed or reboot but worried that might corrupt something in the long term.
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File Type: jpg Givemycomputerback.jpg (60.8 KB, 8 views)
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  #10  
Old July 8th, 2010, 10:32
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obelix obelix is offline
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Join Date: May 2009
Posts: 38
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Have you used the Insight server tool to stop the database?
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